Guest Code of Conduct Policy

1. Compliance With Laws & Regulations

All guests traveling with Zyvago are required to comply with the applicable laws, rules, regulations, and public conduct standards of:

• India

• Any transit country or airport

• Airlines and aviation authorities

• Immigration and customs authorities

• Local state and municipal authorities

• Hotels, transport providers, and destination partners

Guests shall remain personally responsible for their own conduct, actions, belongings, documentation, and legal compliance throughout the duration of their travel.

2. Prohibited & Illegal Items

Guests shall not carry, possess, transport, purchase, distribute, consume, or engage with any illegal, prohibited, restricted, or regulated items under applicable Indian laws or international aviation regulations, including but not limited to:

• Narcotic drugs or psychotropic substances

• Illegal recreational drugs

• Unlicensed firearms or ammunition as per Indian Laws

• Explosives or hazardous materials

• Restricted weapons

• Counterfeit currency

• Smuggled goods

• Wildlife contraband

• Prohibited medicines or controlled substances without valid prescription documentation

• Illegal tobacco or vaping products where prohibited

• Any item prohibited by customs, airport security, airline, or law enforcement authorities

Guests are solely responsible for ensuring compliance with baggage, customs, immigration, security, and import/export regulations applicable to their travel.

3. Illegal Activities & Misconduct

Guests shall not engage in any unlawful, abusive, dangerous, disruptive, fraudulent, offensive, or inappropriate conduct including but not limited to:

• Drug-related offences

• Smuggling

• Physical violence or threats

• Harassment or misconduct

• Public nuisance

• Damage to property

• Financial fraud

• Misrepresentation or identity fraud

• Violation of immigration or visa conditions

• Disorderly conduct onboard flights or during travel

• Any activity that may endanger other travelers, staff members, suppliers, or Zyvago's reputation

Zyvago reserves the right to immediately suspend, terminate, deny, or withdraw services from any guest whose conduct is reasonably believed to violate applicable laws, public safety standards, or operational requirements.

4. Airport, Airline & Transit Liability

If a guest is detained, denied boarding, deported, investigated, arrested, blacklisted, delayed, or otherwise restricted by:

• Airport authorities

• Immigration officials

• Customs authorities

• Airlines

• Transit-country authorities

• Law enforcement agencies

due to the guest's own conduct, documentation issues, baggage contents, legal violations, intoxication, prohibited items, or any unlawful or suspicious activity, Zyvago shall not be held legally or commercially responsible for:

• Missed departures

• Tour interruptions

• Additional expenses

• Visa issues

• Accommodation losses

• Transport losses

• Missed connections

• Cancellation losses

• Reputational consequences suffered by the guest

Failure to join or continue a Zyvago itinerary due to such circumstances shall be treated as a voluntary inability to travel and may result in forfeiture of applicable bookings without refund, subject to Zyvago's applicable policies and supplier policies.

5. Reputation & Brand Protection

Guests shall refrain from engaging in any unlawful conduct, fraudulent activity, false allegation, defamatory statement, abusive behavior, or reputationally damaging act that may negatively impact Zyvago, its employees, partners, suppliers, brand reputation, or commercial operations.

In the event that a guest's unlawful or malicious actions cause demonstrable reputational harm, legal exposure, operational loss, financial damage, or public controversy affecting Zyvago, the company reserves the right to pursue appropriate legal remedies, claims, or recovery actions in accordance with applicable laws.

6. Cooperation With Authorities

Guests agree to cooperate with law enforcement authorities, immigration officers, airport security personnel, airlines, and other competent authorities wherever legally required.

Zyvago reserves the right to cooperate with lawful governmental or regulatory requests relating to safety, compliance, investigations, or legal obligations.

7. Governing Law & Jurisdiction

This Guest Code of Conduct Policy shall be governed by and construed in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising in connection with this Policy or the use of Zyvago's services shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.